FAQs

Le THX a été créé pour offrir une expérience similaire à celle du THC, mais il est souvent vendu légalement car il ne fait pas partie des substances réglementées comme le THC dans de nombreux territoires. Il est utilisé dans divers produits, tels que des fleurs de cannabis enrichies, des résines, des puffs ou des Moon Rocks, avec des concentrations de THX pouvant atteindre des niveaux élevés.

CBD, or cannabidiol, is a natural chemical component found in the cannabis plant. It is considered one of the main cannabinoids present in the plant, in addition to THC (tetrahydrocannabinol).

Unlike THC, CBD is not packed with psychoactive effects. Due to this, it is increasingly being used in health and wellness and even cosmetics. This is justified by the fact that it is considered to have anti-inflammatory, analgesic and anxiolytic properties.

CBD can be extracted from the cannabis plant and processed into different forms, such as oil, capsules, capsules, creams and gummies. It also exists in the form of dried flowers and resin, which can be vaporized or smoked. Despite the fact that CBD is not brimming with psychoactive effects, it remains illegal under the laws in some areas. It is therefore a good idea to know the related local laws, before using or possessing products containing CBD.

Besides its therapeutic properties, CBD is also used for the care of pets, such as cats and dogs, to relieve pain and anxiety disorders. It is also subject to study on its effectiveness in the treatment of diseases such as epilepsy, schizophrenia, Alzheimer's disease and cancer in medicine. However, consult a doctor before you start using CBD products. This reassures you that you don't have an organism that is incompatible with CBD and that you avoid any side effects that could affect you.

Also note that CBD can come from different strains of cannabis. There are two main types. Cannabis for recreational use and cannabis for medical use. Recreational cannabis generally contains high levels of THC and low levels of CBD. The one for medical use is generally cultivated to contain a high level of CBD and a low level of THC. Thus, CBD products can vary greatly in quality and purity depending on the strain of cannabis used to produce them. So make sure that the products chosen are from reputable sources and have been tested to ensure quality and purity.

H4CBD, also known as tetrahydrocannabidiol, is a synthetic derivative of CBD (cannabidiol) that is gaining more and more attention as a potential alternative to HHC (Hexahydrocannabinol). H4CBD is distinguished by its unique chemical structure, which differs from that of CBD by the addition of 4 additional atoms.

H4CBD shares some similarities with CBD in terms of beneficial health properties, but it also has distinct characteristics. For example, H4CBD may have a potentially higher affinity with CB1 receptors in the nervous system, which may result in stronger effects on the endocannabinoid system. Additionally, preliminary studies suggest that H4CBD has more potent anti-inflammatory and soothing properties for muscle pain than CBD.

The potential health benefits of H4CBD are manifold. By binding to CB2 receptors in the endocannabinoid system, H4CBD may help regulate inflammatory and immune functions in the body. It has also been studied for its analgesic and anxiolytic potential, making it a promising option for relieving chronic pain and reducing anxiety. Additionally, the more potent anti-inflammatory properties of H4CBD may benefit people with inflammatory conditions such as rheumatoid arthritis and multiple sclerosis.

However, it should be noted that more research is needed to better understand the effectiveness and potential side effects of H4CBD. Since H4CBD is derived from cannabis, strict regulations are needed to ensure consumer safety and the quality of H4CBD products. It is therefore recommended to consult a health professional before using H4CBD and to follow the recommended doses to optimize its use.

THCV, or tetrahydrocannabivarin, is one of many cannabinoids found in the cannabis plant. It is often found in relatively low concentrations, but some cannabis strains may contain higher levels of THCV. THCV shares a similar chemical structure with other cannabinoids such as THC (tetrahydrocannabinol) and CBD (cannabidiol), but it exhibits distinct properties and different effects on body and mind.

THCV has attracted attention due to its potentially health-promoting properties. Preliminary studies have suggested several virtues and benefits associated with THCV. For example, THCV has been found to play a role in appetite regulation, reducing the desire to eat. This opens up exciting prospects for its use in the treatment of obesity and eating-related disorders.

Additionally, THCV has shown uplifting and energizing effects, which may be beneficial for people suffering from fatigue or lack of motivation. Some users have also reported reduced anxiety and panic attacks after consuming THCV-rich strains.

Research is also underway to explore the potential of THCV in the treatment of certain medical conditions. It has been suggested that THCV may have neuroprotective and anti-inflammatory properties, which could be beneficial in the treatment of neurodegenerative diseases such as Alzheimer's disease and Parkinson's disease. Additionally, some preliminary studies have shown that THCV may reduce the tremors associated with Parkinson's disease.

It should be noted that THCV can also have psychotropic effects, although different from those of THC. It can alter the state of consciousness and cause euphoric effects, although these effects may vary depending on the dose and individual sensitivity.

However, it is important to point out that research on THCV is still relatively limited, and many more studies are needed to better understand its mechanisms of action, potential health effects, and medical applications.

THCP, or tetrahydrocannabiphorol, is a cannabinoid that has recently been discovered in certain strains of cannabis. It is distinguished from other more commonly known cannabinoids, such as THC (tetrahydrocannabinol) and CBD (cannabidiol), by its unique chemical structure.

THCP is similar to THC in that it can bind to cannabinoid receptors found in our endocannabinoid system, allowing it to interact with our body in different ways. However, what makes THCP particularly interesting is its ability to bind more tightly to CB1 receptors than THC. In fact, preliminary studies suggest that THCP may have up to 33 times higher affinity for CB1 receptors than THC.

Due to this increased affinity, THCP may have more powerful effects on our body and mind, although further research is needed to better understand its mechanisms of action and specific effects.

It should be noted that THCP is present in much lower quantities than THC in the cannabis plant, which makes its study more complex. Additionally, due to its recent discovery, knowledge about THCP is still limited and further research is needed to fully determine its therapeutic potential, health effects, and safety in use.

In summary, THCP is a cannabinoid recently discovered in certain strains of cannabis. Its unique chemical structure gives it a higher affinity for CB1 receptors than THC, suggesting it may have more potent effects. However, further research is needed to fully understand its potential and implications.

HHC, or hexahydrocannabinol, is a cannabinoid that is part of the family of chemical compounds found in the cannabis plant. It is structurally similar to THC (tetrahydrocannabinol), one of the most well-known and psychoactive cannabinoids in cannabis. However, HHC differs from THC by having an additional hydrogen atom in its molecular structure.

HHC was synthesized in the laboratory and has generated some interest in the scientific community and the cannabis industry. HHC is thought to have potential psychoactive properties similar to those of THC, although research on its specific effects is still limited.

Due to its structural similarity to THC, HHC could potentially bind to cannabinoid receptors in our endocannabinoid system, resulting in effects on the body and mind. However, further research is needed to fully understand the pharmacological effects and possible risks associated with the use of HHC.

It is important to note that the regulations and legality of HHC vary from country to country. In many places, HHC is unregulated and its legal status is unclear. It is therefore essential to comply with local laws and regulations before experimenting with or using products containing HHC.

In summary, HHC is a cannabinoid structurally similar to THC that has attracted some interest due to its potential psychoactive properties. However, more research is needed to better understand its specific effects and safety profile.

CBG (Cannabigerol) is a cannabinoid sister to CBD, THC, HHC and CBN. It is part of the phytocannabinoid family and is one of the most recently identified by science. CBG is a primary phytocannabinoid that forms from cannabigerolic acid (CBGA), which is the direct precursor to other cannabinoids, including cannabidiolic acid (CBD) and delta-9-tetrahydrocannabinol (THC).

Given their similar chemical structure, CBG has similar properties to CBD and THC, but is not psychoactive. Scientific research on CBG is sparse. However, this cannabinoid is starting to become more and more well known. Current studies indicate that CBG may have anti-inflammatory and antimicrobial effects, as well as an anti-cancer effect.

CBG acts primarily as a non-selective agonist of the cannabinoid CB1 receptor and the cannabinoid CB2 receptor. Non-selective agonists can affect all types of cannabinoid receptors, meaning they can have a wide range of beneficial effects on the human body.

Non-selective agonists can also interfere with the psychoactive effects of THC, which means that they can potentially reduce the intensity of the psychoactive effects caused by THC. Even though CBG is a product found in cannabis and most of these components are used for wellness, CBG is not yet used like CBD or HHC.

We therefore limit ourselves to information on CBG and not to its consumption. You will not be able to order CBG products from KroMood. It should also be noted that there is no legislation regarding CBG. A product containing the substance cannot therefore be considered legal. KroMood strives to offer only legal cannabis products that comply with the laws of the countries to which we deliver.

CBN is a medical term for cannabinol, a chemical found in marijuana and other cannabis plants. It is also known as “cannabinol”. CBN is one of the most studied and popular cannabinoids found naturally in marijuana. It is present in very low amounts compared to other cannabinoids like THC and CBD.

CBN is considered an active secondary component of cannabis products, i.e. it does not play a major role in the psychoactive effects of cannabis. Rather, it acts as a modulator or catalyst for the effects of THC and CBD. However, CBN has been shown to have interesting medicinal properties and can be used to treat various ailments.

CBN is produced by the oxidation of THC, which means that the level of CBN increases as the marijuana ages. While THC is responsible for the psychoactive effects of cannabis, CBN does not have this property and does not cause a "high" or high.

However, CBN has been shown to have sedative effects when used in high enough doses. Cannabinoids are known to interact with our endocannabinoid system (ECS), which is responsible for controlling mood and other behaviors. Once ingested, cannabinoids bind to ECS receptors to produce different physiological and psychological effects.

CBN acts on ECS receptors to produce different effects from THC and CBD, making it an attractive option for people who want therapeutic benefits without feeling “high” or euphoric. It should be noted that CBD is not really marketed even if it is found in small quantities in certain CBD products.

Who can consume CBD? This is an excellent question that needs an answer. Before purchasing your CBD products, you must ensure that you are eligible to consume the product. Although CBD is generally considered a safe and non-psychoactive substance, some people may experience unwanted side effects when consuming it.

Therefore, it is important to understand who CBD can be administered to, as well as the conditions under which it can be safely consumed. CBD is commonly used by people with chronic pain, anxiety, and other health and wellness concerns. It is also used by people looking to improve their overall health and adopt a more natural and healthy lifestyle.

Although numerous studies have shown that it can be effective against certain ailments, there is not yet enough research to clearly establish the effects of CBD on human health. CBD is available in different forms: oil, gum or topical cream, capsules or capsules, vaporization or inhalation, etc.

People with medical history should discuss with their doctor before using CBD products. As a general rule, pregnant or breastfeeding women should not consume CBD. This, although there is not enough information about its impact on the developing fetus or baby.

Furthermore, in most countries that authorize the production, consumption and sale of cannabis, access to CBD-based products is prohibited for minors. You have to be of adulthood before consuming this substance, no matter what form it comes in.

At KroMood, we advise you to consume CBD to overcome cases of stress, anxiety, pain, etc. Take into account the legislation of your country in order to know if you are authorized to consume CBD or not.

Cannabis once considered an addictive plant is now at the heart of many pharmaceutical trials. More specifically, it is the cannabidiol present in cannabis that is widely used. This is due to the many therapeutic virtues it holds.

Still called CBD, cannabidiol is used in several treatments, but only one is rigorously recognized by doctors. This is the treatment for pediatric epilepsy. It has been proven to be very effective against Dravet syndrome which is a rare form of epilepsy. It is often prescribed for children over the age of two and under medical supervision.

Besides epilepsy, CBD is widely used to reduce pain. These include muscle pain. To do this, several products exist. The most used among these is CBD oil. Unlike other products, it is particularly rich in CBD. That is to say, it does not contain many other external substances.

CBD is also used to combat chronic pain. It's about the pains that don't go away anytime soon. In particular, it is used to help cancer patients resist chemotherapy. In addition to this, it is also used to counter menstrual pain in women. Several CBD products exist just for this.

Apart from its calming role, CBD is also used to reduce anxiety. It allows to cool the nerves and to be calmer. It is even in this context that it is widely used. This is because many people suffer from anxiety. This is why it is widely used in psychiatric centers.

Finally, CBD improves the quality of sleep. It is enough to have a few percentages of CBD circulating in the blood to have a sweet and peaceful sleep. Despite all these positive therapeutic effects, it also has some disadvantages. These only occur after misuse.

Because of its connection with cannabis, the non-addictive nature of cannabis is often questioned by the misinformed. Thanks to numerous scientific researches, it has been proven that CBD is completely harmless. Nowadays, CBD is legal in several European countries such as France. However, it should be noted that there are still countries in the world that have not approved it. The question of the legality of this substance is therefore not yet unanimously accepted by all.

Admittedly, CBD is legal in France, but not all CBD-based products are legal yet. Indeed, several laws exist to regulate the manufacture of CBD products. Most of these laws are related to THC levels. The latter is also a substance contained in cannabis like CBD. The difference is that it is more psychoactive than CBD. Its presence in large quantities in a substance therefore endangers the health of consumers.

The maximum percentage of THC authorized in France is 0.2% in France. The same is true in most countries of the European Union. However, some countries accept up to 0.3%. On the other hand, it is good to know that not everyone is allowed to pay for this substance. According to the legislation, you must be at least 18 years old before you can pay for it and use it. It should also be noted that it is strictly forbidden to smoke CBD. On the other hand, it can be consumed in all other ways.

It is also important to emphasize that a pregnant woman should not take this substance. The same is true for breastfeeding women. All these provisions are taken with the aim of protecting the newborn. Regarding the cultivation of this substance, it is not allowed to everyone. Only professional hemp workers with the right devices are allowed there. Added to them are the certified producers. The latter can only produce certain types of varieties.

Consuming CBD can bring many benefits to the body. However, it is important to know the different forms of CBD and CBD products that exist in order to choose what is best for you.

Although CBD isolate and broad-spectrum CBD both contain cannabinoids, their compositions are very different and their use is not the same. Broad Spectrum CBD Oil is a concentrated form of CBD extracted from the flowers and leaves of hemp. The latter contains a variety of natural components such as terpenes, flavonoids and other cannabinoids, present in the cannabis plant.

During consumption, the molecules interact with each other to create a synergistic effect called the “entourage effect”. It can amplify the therapeutic activity of CBD. Broad-spectrum CBD oils are usually available in multiple strengths.

CBD isolate, on the other hand, is a 99% pure product that contains only cannabidiol (CBD). The CBD is extracted from the same sources as the oil, then it is isolated through a complex process and purified to obtain a better processed final product. Due to its high purity, CBD isolate comes in crystalline powder or solid form and has no distinctive odor or taste. It is also available in CBD concentrate.

Both products from the cannabis plant can be consumed in the same way. For products in oil form, oral consumption is best. It often involves putting the oil under the tongue and allowing it to be absorbed into the mouth. In addition, you can consume these products in a diet.

KroMood offers many types of CBD oils from different brands. To benefit from the therapeutic effects of CBD, shop at our store.

Do you want to consume CBD? This product is available in several forms. You have to choose the one that suits you in order to enjoy the benefits of CBD. When it comes to choosing which form of CBD to consume, there are many options. There are a number of factors to consider when determining which shape will best suit your needs.

One of the first things to consider is the concentration of CBD. Oil drops or extracts are available in different strengths, ranging from lower doses, less concentrated, to stronger ones, with higher concentrations. Lower concentrations may be ideal for occasional use, while stronger ones are sure to be favorites for regulars. It is important to choose a form that provides appropriate concentration and meets your needs.

The time required to achieve the desired effect is another important factor to consider. Most forms are absorbed by the body fairly quickly. However, some take longer than others. The form you choose will therefore depend on how much time you have before the desired effect is achieved.

Ease of use is also an important factor to consider when choosing a specific form. Some forms, such as capsules or creams, are relatively easy to use and can be taken with great convenience. Other forms, like oil or extract, can be more complicated and take longer to properly apply or take.

To consume the capsules or softgels, you need to take them in tablet form. This method is simple. Plus, you can get around easily with CBD in this form. KroMood offers many forms of CBD. On our CBD Shop, you will find many CBD products in several forms for your different needs.

The dab pen is a recent portable accessory product that has replaced the old ways of consuming CBD. Dab pens are small pipes that have a rechargeable battery and a heating coil to vaporize concentrates. They are easy to transport and use. The dab pen offers more convenience to CBD consumers.

The dab pen is similar to electronic cigarettes. It is also one of them. It also uses e-liquid. To vape with the accessory, you must therefore bring e-liquid. E-liquids are available in several flavors. So you choose your flavored e-liquid and you consume your CBD.

Dab pens can be fueled with a variety of different concentrates, such as oil, resin, wax or shatter. These concentrates can contain various cannabinoids and terpenes that offer different flavors and effects depending on the strain chosen. These substances can be vaped directly or mixed with other substances.

Dab pens are equipped with a variety of innovative technologies to maximize the quality of the vaping experience. Some have a variable mode that allows consumers to set the exact temperature to ensure vapor rich in the active ingredient. Others have a self-heating feature that automatically heats up the coil each time it is inhaled.

This allows for continuous vaping without having to press any buttons or manually adjust the temperature. Additionally, some dab pens also feature a “preheat” button that allows consumers to take deeper hits by heating the concentrate before inhaling.

Finally, dab pens usually also have an overheating protection system to ensure optimal and safe vaping. This system prevents the resistance heaters from overheating during prolonged use by automatically cutting off the concentrator's power supply if it reaches a critical temperature.

KroMood offers a variety of dab pens. For better consumption of your CBD products, especially e-liquids, opt for this electronic cigarette.

The puff vape is a vaping tool that works by heating concentrates or oils. It is designed to be easy to use, convenient and compact. It provides a more delicate and subtle vapor consumption than a regular vaporizer. It is an alternative to electronic cigarettes. It should be noted here that the puff is a disposable cigarette.

Electronic cigarettes are designed to mimic traditional smoking, while the puff vape is a new, healthier way to vape. Unlike electronic cigarettes, the puff vape does not contain nicotine or other harmful chemicals that can be inhaled by the vaper. Moreover, it offers a variety of interesting flavors and aromas that are highly appreciated by consumers.

The puff vape is composed of a main body with a rechargeable battery, an e-liquid tank and a mouthpiece. The rechargeable battery powers the liquid tank which holds the e-liquid or oil which will be heated to create the vapor you absorb.

Once the battery is charged and the tank filled, you can start vaping by pressing a button on the main body of the device. The type of oil or e-liquid used in the puff vape can affect the quality of the vapor produced and the flavor of the final product.

Indeed, the oils offer several varieties of flavors. E-liquids too, but sweeter and more natural flavors. Some types of liquids are even available with flavoring additives, to create unique flavors. There are also different types of resistors that are used to create different amounts of heat and thus control the taste and the intensity of the aromas.

The puff vape offers users a convenient and easy method to vape without inhaling harmful chemicals or unwanted toxic particles that can be found in conventional e-cigarettes. Buy your puffs from KroMood and enjoy a great vaping experience.

CBD is a substance used for both therapeutic and recreational purposes. Many people are already consuming this product which is said to have many health benefits. It is quite normal to wonder if the product is safe before consuming it.

Before discussing the health effects of CBD, it should be mentioned that cannabidiol is legal in many countries like Belgium, Switzerland, Luxembourg, etc. The fact that it is classified as a controlled substance in some jurisdictions does not mean that it is unsafe to consume.

In fact, CBD has been studied by researchers who have determined that it has a relatively good safety profile, although there is still much to learn about the long-term effects of its consumption. When consumed in moderate amounts, CBD can be very beneficial to health.

It can help bring well-being to its consumers. However, like any active substance, there is always a risk associated with its consumption. People who are considering consuming CBD should speak with their doctor to determine if it would be appropriate for their body.

When it comes to the risks associated with consuming CBD, there are a number of possible cannabinoid-related side effects. These effects can occur when taken in large amounts or over a long period of time. The most common side effects include: dizziness, vomiting, upset stomach, drowsiness, and feeling high or feeling high for a long time.

However, this does not make CBD a toxic substance. She is sure. You have to make sure you take the right dose, the one that corresponds to your needs. KroMood provides you with CBD products and everything you need to consume them.

Yes, HHC is generally considered to be almost as effective as THC when it comes to overall potency, which would put it higher on the scale than THCV. Compared to THCV, however, HHC is a synthetic cannabinoid, which potentially makes THCV more desirable to some users because it is 100% natural, regardless of its reduced potency.

Within the THC family, THCV is generally considered one of the least concentrated options. Users often rate THCV between a quarter and a third of the effectiveness of regular THC, making it mild enough for regular THC users, but potentially just right for beginners. Although THCV will get you stoned, it won't make you as stoned as regular THC.

Yes, as a member of the THC family, THCV has intoxicating effects. Most users report that THCV doesn't get you as high as conventional THC, dubbing it "THC lite." Nevertheless, THCV is nowhere near CBD in terms of effects - expect the kinds of effects provided by the original form of THC.

Purchasing your CBD products from KroMood's CBD Shop is the best choice you can make. You have the possibility to choose between several CBD-based products classified into several categories. You will find CBD-based cosmetic products at KroMood. You will also find CBD food products, you will also find CBD pain relief products as well as CBD accessories.

KroMood is therefore a complete CBD Shop that offers you to buy all your CBD products in one place. No need to research products and accessories separately. When you want to buy your products from KroMood, you have to start by making your choice. Have in mind what you want to buy before you start looking for the product. This allows you to be specific and not waste time researching your products on our CBD Shop. Once you have found what you want, you can place your order.

The ordering process is simple. You select your products which are immediately collected in a basket. When you finish the selection, you can pay for the product(s). Payment is made through several payment methods to choose from. Choose the one that is best suited for you. The one you are used to using and master.

As soon as your order is confirmed, we start delivery as soon as possible. When the package is being delivered, we send you a tracking number which allows you to follow the progress of the package until its delivery. For each of your products ordered, we put the number at your disposal so that you can be informed in real time. We collaborate with several delivery services that are responsible for delivering all products as soon as possible and without incident during delivery. So trust KroMood for the purchase and delivery of your CBD products.

Yes ! You can not only trust us, but completely trust us with the purchase and delivery of your CBD products.

There are many reasons why KroMood is an honest CBD selling company. Indeed, we offer quality products. Our CBD products are derived from organic cannabis. How do we know it's organic cannabis? Indeed, we do not guess. We make sure from the start to use organic cannabis for the production of our products.

So, more concretely, we select the professionals with whom we work. We choose environmentally friendly farmers who opt for organic farming. We therefore ensure that the plants offered are produced without chemical inputs by making field trips. In addition, when we recover these plants, we transform them to make the different CBD products that we offer you later. We use organic techniques to develop all of our brand's products. In addition, for the products of other brands marketed on our shop, we ensure that they meet our quality standards.

From a quality point of view, you can therefore trust us with the purchase of your CBD products. Also, we deliver your products with transparency and a follow-up which testify to our professionalism. Indeed, for each product that you buy from us and that we have to deliver to you, we provide you with a tracking number which allows you to follow the progress of your delivery.

Thus, you check the entire journey of your product, from the order to its delivery. From this point of view we are also a trustworthy company. We also offer free deliveries of your CBD products under one condition. When you buy over €50, then we deliver your product to you for free. You can therefore benefit from these attractive offers to save money.

CBD is one of the most popular products on the health and beauty market. Many people are looking for safer and easier ways to obtain CBD products for the treatment of various ailments.

The online CBD Shop offers a convenient and safe solution to buy CBD without hassle. The first advantage of buying CBD from the online CBD Shop is convenience. The CBD Shop KroMood, for example, offers a wide range of products, as well as competitive prices.

Orders can be made from the comfort of your home, saving you significant time and money. The information is also readily available and clear and you can be sure that you will get exactly what you buy.

In addition, the products are delivered directly to your door. This allows you to avoid having to travel to retrieve them. Another big advantage of buying CBD from the online CBD Shop is safety. All products offered by KroMood have been tested and approved by independent laboratories to guarantee their quality and purity.

In addition, all orders placed on the website are encrypted so that your personal information is protected. Payments made on the website are also secure, which means that your money is fully protected against fraud or other payment hassles.

Another point that should convince you to buy CBD from the online CBD Shop is the variety of products offered by the shop. You will find a full range of different products ranging from essential oils to capsules, gummies and other edibles without THC or with THC less than 0.2%. KroMood is available 24 hours a day. So you can shop at any time.

Delivery times vary depending on your location. In general, any order placed before 12 noon from Monday to Saturday is dispatched the same day. You can expect to receive your order within 24 hours in Belgium and the Netherlands, and within 48 hours in France, Germany and other European countries.

We offer free delivery for orders of 50 euros and more. For orders under 50 euros, we ask for a participation of 6 euros to cover delivery and logistics costs. In some countries, we also offer delivery to a post office, which costs 4 euros. This option is free for orders of 50 euros and more.

Please note that these delivery times are indicative and may vary depending on transport conditions and logistical constraints. We do our best to ensure fast and reliable delivery of your order. If you have any additional questions regarding delivery times or any other request, please do not hesitate to contact us.

At KroMood, the security and accessibility of our transactions are our top priority. That's why we offer you several payment methods so that you can make your purchases in complete safety.

Depending on your country, different payment methods are available to allow you to pay for your purchases by debit or credit card. In addition, we offer the possibility of payment by bank transfer. If you choose this option, please email us at info@kromood.com with your order number and proof of payment such as a screenshot or bank statement. This will allow us to validate your order more quickly.

Please note that in the case of payment by bank transfer, it may take an additional 24 hours to receive the funds and process your order.

We do everything we can to make the checkout process simple, secure and convenient. If you have any questions regarding payment methods or need further assistance, please do not hesitate to contact us. Our team is here to help you.

When you place an order with us, there are several key steps you should know to guide you through the process. Here is an overview of the main steps:

1. Product selection: Browse our site and choose the products that interest you. Add them to your basket indicating the desired quantities.
2. Cart verification: Before proceeding to the next step, make sure to verify your cart. Check that the selected products are correct and that the quantities are correct.
3. Creating an account: If you do not already have an account with us, you will need to create one. This will allow us to process your order more easily and provide you with tracking information for your delivery.
4. Delivery information: Provide the information necessary for the delivery of your order. This includes your full address, telephone number and any other relevant information to ensure successful delivery.
5. Choice of delivery method: Select the delivery method that best suits your needs. We generally offer several options, such as standard delivery, express delivery, or the possibility of picking up your order at a pick-up point.
6. Choice of payment method: Select the payment method that suits you best. We generally accept debit and credit cards, as well as bank transfers. Be sure to provide all the information required to complete your payment.
7. Order Confirmation: Before submitting your order, please review all information provided, including selected items, delivery and payment information. Make sure everything is correct and click the confirm button.
8. Order processing: Once your order has been confirmed, our team will process it as soon as possible. If you have any questions or problems, please do not hesitate to contact us for assistance.
9. Order Tracking: We will provide you with a tracking number as soon as your order ships. You will be able to follow the progress of your delivery in real time.
10. Receipt of the order: Depending on the delivery method selected and your location, you will receive your order within the time indicated. Please check the products carefully upon receipt and contact us if there is any problem.

We hope these key steps will help you understand the ordering process with us. If you have any additional questions, please do not hesitate to contact us. We are here to assist you every step of the way.

We select the most efficient carriers in terms of speed and reliability based on your location. For example, if you order from Belgium, we ship your parcels via DPD, Bpost and sometimes GLS. For orders to France, we exclusively use Chronopost. For the Netherlands we use PostNL, and for Germany and other European countries we ship with DPD. Depending on the nature and importance of certain orders, we can also offer you tailor-made solutions adapted to your situation.

Delivery problem: What if your package is indicated as delivered, but you haven't received it?

When you find that your package is indicated as delivered, but you do not have it in your possession, we recommend that you take the following steps to resolve this problem:

1. Check your mailbox: Sometimes the delivery person may have dropped the package in your mailbox without informing you. Be sure to check your mailbox carefully to see if the package is there.
2. Consult your neighbours: It is possible that the delivery person delivered the package to one of your neighbors by mistake. In this case, it is advisable to contact your neighbors to see if they have received the package by mistake.
3. Contact our after-sales service: If despite your checks you cannot find the package, please contact our after-sales service by e-mail at info@kromood.com . Be sure to mention your order number and provide a brief explanation of the situation. Our team will be happy to help you and find a solution quickly.

We understand the importance of receiving your order on time, and we will do everything we can to resolve this delivery issue and ensure your complete satisfaction.

If your package is unfortunately lost en route, we understand your concern and are here to help resolve the situation. Here are the steps to take:

1. Checking delivery status: Before panicking, check the delivery status of your package using the tracking number provided. Make sure you have entered all the information correctly. Sometimes there may be temporary delays or missing updates in tracking, so check back regularly.
2. Contact the carrier: If you notice a significant delay or if the follow-up indicates an anomaly, contact the carrier responsible for the delivery directly. Provide them with the tracking number and explain the situation. They will be able to investigate and provide you with additional information about the location of your package.
3. Contact our Customer Service: If the carrier is unable to locate your package or resolve the issue, please contact us immediately. Send an e-mail to our customer service at info@kromood.com specifying your order number and describing the situation. Our team will do everything possible to help you find a satisfactory solution.
4. Insurance Claim: If your package is covered by shipping insurance, we'll walk you through how to file a claim with the carrier. This may involve providing additional documentation or submitting a loss report. Our team will accompany you throughout the process.

We understand that losing a package can be frustrating, but we are committed to solving this problem and ensuring your satisfaction. Rest assured that we will take all necessary measures to find your package or offer you an adequate solution.

What to do in case of late delivery? Tips and steps to follow

It may occasionally happen that a package is delayed in its delivery. In general, we strive to prepare your package the same day for any order placed before 12 noon. However, there may be exceptional circumstances, such as a product out of stock at the time of preparation, which may slow down the process. In such cases, we will keep you informed of the situation.

Also, delivery times may be extended if shipping falls on a weekend or holiday. In rare cases, it can happen, fortunately very rarely, that drop-off points or post offices forget to hand over packages to the carrier, which can also lead to delivery delays.

If you notice a delay in delivery and have any doubts, do not hesitate to contact the carrier directly. If necessary, you can also contact us by e-mail so that we can help you solve this problem quickly.

When you notice an error in your order, it is important to take the appropriate measures quickly to rectify it. Here are the steps to follow:

1. Check your order confirmation: First, carefully check your order confirmation to make sure that the error is not due to incorrect entry on your part. Check details such as products ordered, quantities, sizes, colors, etc.
2. Contact our customer service: If you find an error in your order, please contact us immediately via our customer service. You can reach us by e-mail at info@kromood.com or by telephone at the number indicated on our website. Clearly explain the error and provide us with your order number to help with the resolution process.
3. Do not open incorrect products: In the event that you have received incorrect products, please do not open, use or damage them. Keep them in their original packaging until we give you specific instructions on how to return them.
4. Follow the instructions from customer service: Our customer service team will guide you through the steps to resolve the error in your order. This may include the return of incorrect products, exchange or refund, depending on the nature of the error and our policies.

We are committed to promptly resolving any errors in your order and providing you with a satisfactory solution. Your satisfaction as a customer is our priority, and we will do everything we can to rectify the error in an efficient and professional manner.

Return policy in case of error on our part: Procedure and conditions

We understand that errors can sometimes occur in the process of preparing and shipping your order. If you notice an error on our part, please follow the return procedure below:

1. Contact our customer service: In the event that you notice an error in your order attributable to our team, please contact us as soon as possible. You can email us at info@kromood.com or call us at the number listed on our website. Clearly explain the nature of the error and provide your order number to facilitate the process.
2. Return Authorization: Our customer service team will review your request and provide you with a return authorization, along with detailed instructions on how to proceed. It is important not to return products without this authorization, as this may delay the processing of your return.
3. Packaging of products: Make sure to pack the products well in their original packaging, ensuring that they are properly protected during transport. If possible, use the original box or envelope to minimize the risk of damage during return.
4. Return shipping: Follow the instructions provided by our customer service for return shipping. We recommend that you use a trackable shipping service so that you can follow the progress of the package. The return shipping costs will be at our expense in the event of an error on our part.
5. Return Processing: Once we receive your return, our team will perform a check to confirm the error and the condition of the returned products. If everything is in order, we will process the refund or exchange according to our policies.

Please note that products must be returned in their original, unused and undamaged condition, and we reserve the right to refuse a return if it does not meet these conditions.

We are committed to promptly resolve any errors on our part and provide you with a satisfactory solution. If you have any additional questions regarding our Error Return Policy, please do not hesitate to contact us. Our goal is to ensure your satisfaction as a customer and to rectify any errors in a transparent and efficient manner.