Return and Refund Policy

Kromood, your trusted online store for quality CBD products, based in the Netherlands and operating in France, Belgium, Germany, as well as across Europe. At Kromood, we are committed to providing our customers with a satisfactory shopping experience, while ensuring the highest quality of products.

Returns and Exchanges

We understand that unforeseen circumstances may sometimes require a product to be returned or exchanged. This is why we have implemented a transparent and simple returns and exchange policy. If you need to return a product for any reason, we strongly encourage you to inspect the condition of the product upon receipt to ensure that it meets your expectations. If any issues are identified, please follow these steps:

1. Contact our customer service team by email at info@kromood.com within 14 days of receiving your order to inform us of your return or exchange request. Be as specific as possible in your description of the problems or reasons for your return.

2. Make sure the product you wish to return is in its original packaging and has not been opened, used or damaged in any way.

3. Our customer service team will provide you with a returns number and tell you how to return the product.

4. Once we have received the returned product and verified its condition, we will issue a refund or exchange, depending on your preference.

Refunds

If you prefer a refund rather than an exchange, we will process your request as soon as possible. The refund will be made to the same payment method you used for your initial order. Please note that return costs are the responsibility of the customer, unless there is an error on our part in delivery.

Defective Products or Order Errors

In the unlikely event that you receive a faulty product or we have made an error with your order, please notify us immediately at info@kromood.com . We will resolve the problem promptly and provide you with necessary instructions for returning or exchanging the defective product, or correcting the order error, at no additional cost to you.

Contact us

At Kromood, we are committed to ensuring customer satisfaction and answering all your questions and concerns. If you have any questions regarding our returns and refund policy, or need assistance with a return or exchange, please do not hesitate to contact us at info@kromood.com . Our dedicated customer service team will be happy to help you.

Thank you for trusting Kromood with your CBD product needs. We are committed to providing you with the best shopping experience and ensuring your satisfaction.